Terms and conditions

General

This page is the property of The Escape Box Experience S.L. All the elements of this page, including without limitations, its design and its content are protected by the laws of Intellectual Property, Industrial Property and international treaties referring to Copyright. Unless explicitly authorized by The Escape Box Experience S.L., you may not reproduce, transmit or exploit the content of this website in any way.

Information and prices

The Escape Box Experience S.L. reserves the right to modify the commercial offer presented at www.cripthos.com (modifications to products, prices, promotions and other commercial and service conditions) at any time. All the prices of the products and services displayed on the web do not include taxes unless otherwise indicated.

Conditions of participation

The client undertakes to make the conditions of each service known to all participants of the activity and to ensure that they are met at all times. The Escape Box Experience S.L. reserves the right to cancel the session at any time, without reimbursing the amount of the reservation if the conditions are not met.

Payment methods

The Escape Box Experience S.L. offers the method of payment by card. Payment by card is made at the Banco Santander payment gateway through the "Secure Socket Layer" security system, encrypting the connection and entering the data on the entity's secure server. The system only admits secure cards, so if you have problems completing the payment, we recommend you go to the bank to verify that your card is enabled to make purchases in electronic stores.

The Escape Box Experience S.L. offers the method of payment by bank transfer. (Owner: The Escape Box Experience, SL, Banco Santander, IBAN: ES66 0049 5076 81 2416112301). The blocking of the date and reservation of the material will start from the verification of the collection or receipt of the receipt. We recommend making this communication by email to streamline the process.

Date and availability blocking

The Escape Box Experience S.L. will not be able to guarantee the availability of the resources to carry out the service on the date requested by the client until after the reservation is made.

Cancellations

The Escape Box Experience S.L. establishes a series of conditions and/or compensations when a client is faced with the situation of making a change of date, characteristics of the service or canceling it:

• Cancellation: It is considered cancellation, when the client indicates that he does not want to perform a service (event or shift) that he has reserved for a specific date. In this case, the client will lose the entire amount corresponding to the formalization of the reservation and any other payment that has been made for any other concept. The change of date of an event or shift will be considered a Cancellation for all purposes.
• Change: It is considered change when the client wishes to change the characteristics of a service (event or shift) that he has reserved. Whenever a change is possible taking into account the availability criteria, it will be feasible. If this implies a change in cost, the final budget could be modified. CRIPTHOS reserves the full right to decide whether or not a change is feasible. The change of date of an event or shift will be considered a Cancellation for all purposes.

ANNULMENTS

An event or shift is considered annulled when for reasons beyond the express will of the client it is not possible to carry it out. There are 2 types of annulments:

• Annulments attributable to CRIPTHOS: When CRIPTHOS is unable to perform the service, either due to insufficient material, insufficient personnel, technical incapacity or poor planning.
• Annulments not attributable to The Escape Box Experience SL: In any other case not indicated in the previous point, such as, and not exclusively, the reasons in the following list (1) Generalized non compliance with technical considerations by the participants, (2) delay of more than 30 minutes in respect to the agreed time, (3) due to force majeure such as natural catastrophes, epidemics, pandemics or strikes that prevent the event from being carried out safely for the material, employees and/or participants, (4) non compliance with the payment obligations by the client in the required terms, (5) any reason that could endanger the material, personnel and/or participants or affect their safety.

In the event that there is an annulment attributable to CRIPTHOS, the amount paid by the client will be fully reimbursed without any type of compensation. The amount refunded will not be higher than that paid by the client in any case. In the event that the annulled event includes other third party services managed by CRIPTHOS, the client must pay the full amount of the contracted services as well as the full amount of management and coordination of the event.

In the event that there is an annulment not attributable to CRIPTHOS, the client must pay the entire amount of the event if he had not previously done so -including third party services, management and coordination, if any- and will not have the right to any type of refund or compensation.

Litigation and responsibilities

The Escape Box Experience S.L. is not responsible for the consequences that may result from an inappropriate use of the services sold on our website.

Under no circumstances, The Escape Box Experience S.L. will be held responsible for any loss or damage of any kind arising from, or in relation to, the use of this website.

You must indemnify The Escape Box Experience S.L. Against any loss or damage resulting from your breach of these conditions or the use of the content of this website without prior authorization.

The Escape Box Experience S.L. It is a project born in and for the Internet. From the team that make up this online project, we respect and encourage freedom of expression, inherent in this medium. For this reason we try to improve from the congratulations and suggestions and learn from the criticisms when they occur. In the same way, we also exercise the right to reply in digital forums and other opinion spaces when we consider it necessary, and we reserve the right to exercise the legitimate defense of our interests in the event of insults or unjustified attacks against our public image.

If any stipulation of these conditions lacks or becomes invalid or is not enforceable according to the applicable law, said stipulation would have no effect, but only to the extent of that precise lack of validity, and will not affect any other stipulation of these conditions.